Privacy Policy

Last updated: 6 October 2026

This Privacy Policy explains how Masar Rahaty ("Masar Rahaty", "we", "us", "our") collects, uses, shares and protects your personal information when you use our website, our passenger app (for customers) and our driver/delivery partner app (together, the "Services"). By using the Services you agree to the practices described here.

1. Information We Collect

1.1 Information you provide

• Account details: name, phone number, email address, password, profile photo, preferred language.
• Driver / delivery partner details: national ID or residence permit, driving licence, vehicle details and registration, insurance documents, photo, bank or payout details.
• Trip and delivery details: pickup and drop-off locations, parcel description, receiver name and phone number, special instructions.
• Communications: messages, calls via the app, support requests, ratings and reviews.

1.2 Information collected automatically

• Location data: precise location while the app is in use (and, for drivers, while online or on a trip) to match rides, navigate, calculate fares and keep trips safe.
• Device and usage data: device model, operating system, app version, IP address, language, crash logs, and how you use the Services.
• Push notification tokens so we can send trip updates and alerts.

1.3 Payment information

Payments are processed by third-party payment providers. We do not store your full card number. We keep transaction records such as amount, date, payment method type and status. Wallet balance and payout history are recorded in your account.

2. How We Use Your Information

• To create and manage your account and verify your identity.
• To match passengers with drivers, provide regular trips, scheduled trips and parcel delivery, and show live tracking.
• To calculate fares, process payments, issue refunds and pay drivers.
• To send trip updates, receipts, OTP codes and service notifications.
• To provide customer support and resolve disputes.
• To keep the platform safe, detect fraud and abuse, and enforce our Terms & Conditions.
• To improve and develop the Services, and (where permitted) to send offers and promotions. You can opt out of marketing at any time.
• To comply with legal obligations.

3. How We Share Your Information

• Between passengers and drivers: to complete a trip, the driver sees your name, pickup/drop-off points and (during the trip) contact method; you see the driver's name, photo, vehicle, plate number, rating and live location. For deliveries, the receiver's name and phone number are shared with the driver.
• Service providers: payment processors, SMS/email and push notification providers, map and navigation services, cloud hosting and analytics providers, who act on our instructions.
• Authorities: when required by law, court order, or to protect the safety and rights of users or the public.
• Business transfers: in a merger, acquisition or sale of assets, your information may be transferred to the successor.

We do not sell your personal information.

4. Data Retention

We keep your information for as long as your account is active and as needed to provide the Services, resolve disputes, prevent fraud and meet legal, tax and accounting requirements. After that we delete or anonymise it.

5. Your Rights and Choices

• Access and correction: view and update your profile information in the app.
• Deletion: request deletion of your account and data from the app settings or by contacting us. Some data may be kept where the law requires.
• Location and notifications: you can disable these in your device settings, although some features will not work without location access.
• Marketing: unsubscribe using the link in messages or in app settings.

To exercise these rights, contact us using the details below.

6. Data Security

We use technical and organisational measures such as encrypted connections (HTTPS), access controls and monitoring to protect your information. No system is completely secure, so we cannot guarantee absolute security. Please keep your password and OTP codes private.

7. Children

The Services are not intended for anyone under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us and we will delete it.

8. International Transfers

Your information may be processed and stored in countries other than your own, including where our service providers operate. We take steps to ensure appropriate safeguards are in place and handle your data in line with the Saudi Personal Data Protection Law (PDPL) and its regulations.

9. Third-Party Links and Services

The Services may link to third-party websites or use third-party services (for example maps or payment gateways). Their privacy practices are governed by their own policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the new version here with a new "Last updated" date and, for significant changes, notify you in the app or by email.

11. Contact Us

If you have questions or requests about this Privacy Policy, contact us:

• Email: info@masarrahati.sa

• Website: www.masarrahati.sa

• Phone: 00966555279677